Privacy Policy

Who we are

One World Retail Limited is a New Zealand-based market-entry and brand-growth business connecting premium New Zealand brands with India and other international markets.

We have appointed a Privacy Officer responsible for privacy compliance and requests.

1. Personal information we collect

Depending on how you interact with us, we may collect your name, job title, work email, telephone number, company or brand name, company website, product category, current markets, business objectives, preferred timeline, correspondence and communication preferences.

Our website or hosting providers may also record technical information such as IP address, browser and device type, pages visited, referring website, approximate location and error or security information.

2. How we collect information

We collect information directly from you through our enquiry form, email, telephone, LinkedIn, meetings, webinars or other business discussions. We may also obtain relevant professional information from your employer, authorised representatives, referral sources, company websites, LinkedIn, trade directories and other publicly available business sources.

Where we collect personal information indirectly, we will take reasonable steps to notify you as required by Information Privacy Principle 3A, unless an exception applies.

3. Why we use personal information

We use personal information to respond to enquiries; assess partnership opportunities; understand brands, products and market-entry objectives; arrange meetings; prepare proposals or market assessments; provide and manage services; maintain business relationships; operate and secure our website; maintain records; send permitted business communications; prevent misuse; comply with legal obligations; and establish or defend legal rights.

4. Providing information

Providing information is generally voluntary. If you do not provide information requested in the enquiry form, we may be unable to assess your enquiry, contact you or consider a potential partnership. Optional fields may be left blank.

5. Website enquiries and Formspree

Our website enquiry form is processed using Formspree, a third-party form-processing provider. Information submitted through the form is transmitted to Formspree for processing and delivery to One World Retail and may be processed or stored outside New Zealand.

Please do not submit sensitive personal information, trade secrets or highly confidential commercial information through the initial enquiry form.

6. Cookies and technical information

Our website and hosting providers may use cookies, server logs or similar technologies necessary to operate, secure and improve the website. If we introduce non-essential analytics, advertising or remarketing technologies, we will update this policy and provide an appropriate notice or consent mechanism where required.

You can manage cookies through your browser settings, although disabling necessary cookies may affect website functionality.

7. Marketing communications

We may send relevant business communications where you have consented, consent can reasonably be inferred, a business address has been conspicuously published and the message is relevant to the recipient’s role, or the communication is otherwise permitted by the Unsolicited Electronic Messages Act 2007. Messages will identify us and provide a functional unsubscribe method. We may retain limited suppression-list information to honour opt-out requests.

8. Sharing personal information

We may share information with our authorised personnel, technology and hosting providers, Formspree, professional advisers, relevant commercial partners, regulators or authorities, and parties involved in a proposed business transaction where necessary and lawful. We may also disclose information where you authorise us to do so.

We do not sell personal information.

9. Overseas processing and disclosure

Because we operate internationally and use international providers, information may be processed or accessed in India, the United States or other countries. Where Information Privacy Principle 12 applies, we will take reasonable steps to ensure the recipient is subject to the New Zealand Privacy Act, comparable safeguards, appropriate contractual protections, your informed authorisation, or another permitted basis.

10. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, use, modification, disclosure or other misuse. No internet transmission or electronic storage system is completely secure, so highly sensitive information should not be sent through ordinary email or the website form.

11. Retention

We retain personal information only for as long as reasonably necessary. Enquiry and prospective-partner records may normally be retained for up to 24 months after our last substantive interaction. Information relating to a commercial relationship may be retained for the relationship and any legally required period afterwards.

Limited suppression-list information may be retained to honour unsubscribe requests. When information is no longer required, we will securely delete, anonymise or otherwise dispose of it.

12. Accuracy, access and correction

We take reasonable steps to keep information accurate, current and complete. Under the Privacy Act, you may ask us to confirm whether we hold personal information about you, provide access to it, or correct inaccurate information. We may need to verify your identity before responding.

If we do not make a requested correction, you may ask us to attach a statement of correction to the information.

13. Privacy breaches

We will assess and manage privacy breaches in accordance with the Privacy Act. Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as reasonably practicable, unless an exception applies.

14. Third-party websites

Our website may link to external websites or services. We are not responsible for their privacy practices, security or content and recommend reviewing their privacy policies before providing information.

15. Children

Our services are directed to businesses and business professionals and are not intended for children. We do not knowingly collect children’s personal information through this website.

16. Complaints

Please contact our Privacy Officer first if you have a concern. We will investigate and respond within a reasonable period. If you are not satisfied, you may complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz ↗.

17. Changes to this policy

We may update this policy to reflect changes to our services, technology, operations or legal obligations. The current version will be published here with its effective date.

Contact our Privacy Officer